Shipping policy

We ship to street addresses in all 50 US states, the District of Columbia and Puerto Rico.

Because your kit travels internationally and clears US customs, we cannot deliver to PO boxes or to APO/FPO/DPO military addresses. Please give us a street address at checkout.

Shipping is free on every order. No minimum spend, no coupon code, nothing to add to your cart to qualify. The price you see on the product page is the price you pay, plus any sales tax calculated at checkout.

Any import duties and customs charges are already included in what you paid. Your parcel will not arrive with a bill attached, and you will not be asked to pay anything to receive it.

We pack and dispatch orders within 2 business days of your order being placed. Orders placed on a weekend or a US public holiday are dispatched the next business day.

Once dispatched, orders typically arrive within 7–10 business days.

Because your kit is crossing an international border, it clears US customs on the way. Customs clearance is outside our control and can occasionally add a few days — during peak periods, and around major holidays in either country, more.

If we cannot ship your order within the time stated above, we will contact you by email, tell you the new expected date, and give you the choice of waiting or cancelling for a full refund. You never have to chase us for that.

NOT A PLACEHOLDER, A FLAG. 7–10 business days is the figure you settled on 2026-08-29, and it is what all 16 storefront surfaces now say — this draft previously said 4–7, which was the old India domestic-courier number, and that is now corrected. Under the FTC's Mail, Internet, or Telephone Order Rule, missing your own stated shipping window obliges you to offer the customer a cancellation in writing; the paragraph below is what turns that obligation into a promise you keep on purpose rather than a rule you breach. If you ever change the window, change it here, on the FAQ and in the theme together — a policy that disagrees with the product page is worse than either number alone.

You will get a shipping confirmation email with a tracking number as soon as your kit leaves our studio. You can also track it any time at Track your order.

It can take up to 24 hours after dispatch for the carrier's first scan to appear. A tracking number that shows nothing on day one is normal and almost never a problem.

Nobody was home. The carrier will attempt delivery more than once and will leave instructions on how to reschedule. If every attempt fails, the parcel comes back to us and we will contact you.

Tracking says delivered but nothing arrived. Check with anyone else at the address and look for a safe place or a neighbour first — then email us within 7 days of the delivery scan and we will open an investigation with the carrier. Carriers close these claims quickly, so the sooner you tell us the more we can do.

Your kit arrived damaged. We will put it right — see our Refund Policy for how.

Wrong address. We can only change an address before dispatch. Email us immediately if you spot a mistake. We cannot recover a parcel sent to an address you gave us incorrectly once it has shipped, though we will always try.

Email us at info@kitsters.shop and we will get back to you within one business day.

Or write to us:

Kitsters (US correspondence address) 925 N La Brea Ave Ste 500 Airbox c/o Revurge Corporation Los Angeles, California 90038 United States

Last updated: 30 August 2026