Refund policy

1.1. If anything in your kit arrives damaged, defective or missing, contact us within 30 days of delivery and we will put it right.

1.2. We replace the affected item or part - not the whole kit. A kit holds a lot of components, and shipping a complete replacement from India because one mould arrived cracked helps nobody. If the kit as a whole is unusable, we will replace all of it or refund you in full, whichever you prefer.

1.3. Please do not ship anything back to us. Return postage from the US to India costs several times what the kit is worth, so we do not ask for it. A clear photo is all we need, and you keep the original.

1.4. What this does not cover: a kit that has been used as intended and is finished, ordinary wear, results you are unhappy with after making something, and damage reported more than 30 days after delivery.

2.1. Email us at info@kitsters.shop within 30 days of delivery.

2.2. Tell us your order number, what is wrong, and attach a photo of the item — plus the outer box if it was damaged in transit.

2.3. We reply within one business day and confirm your replacement or refund by email. You will never be asked to pay for a replacement or for shipping it.

3.1. Because every kit ships internationally from our studio, we cannot accept change-of-mind returns once an order has been dispatched. That is a real constraint rather than a formality: an international return costs more than the kit.

3.2. You can cancel free of charge any time before your order is dispatched, for a full refund. We dispatch within 2 business days of your order, so email us as soon as you know and we will catch it if we can.

3.3. Once your order has shipped, please do not refuse the delivery — see section 4, which will cost you more than talking to us first.

4.1. If a parcel is refused at the door, or comes back to us because the address was wrong or nobody could receive it after the carrier's attempts, we will refund the price of the kit less the outbound shipping and customs charges we have already paid and cannot recover. We will show you those amounts.

4.2. Shipping is free to you, but it is not free to us. A refused international parcel costs us the outbound leg, the customs entry and the return leg.

4.3. If your tracking says delivered and nothing arrived, do not refuse anything — email us and we will open an investigation with the carrier. See our Shipping Policy.

5.1. If an item sells out after you have ordered, we will email you and you can either wait for it or cancel for a full refund.

5.2. If we cannot ship within the window stated in our Shipping Policy, we will email you with the new expected date and give you the choice of waiting or cancelling for a full refund. You never have to chase us for that.

5.3. If our carrier cannot deliver to your address at all, we will refund you in full.

6.1. Approved refunds go back to your original payment method within 3 business days of approval.

6.2. Your bank or card issuer then takes a further 5–10 business days to post it to your account. That part is outside our control.

6.3. Refunds include any sales tax and import duties you paid on the refunded items.

7.1. Kitsters gift cards are non-refundable and cannot be redeemed for cash, except where your state's law requires otherwise — California residents may redeem a remaining balance under $10 for cash.

7.2. If an order paid for with a gift card is refunded, the value goes back onto the gift card.

8.1. Nothing in this policy limits any rights you have under the consumer protection laws of your state.

8.2. We may update this policy. Any change applies to orders placed after it is posted here, never to an order you have already placed.

Email info@kitsters.shop - we reply within one business day.

Or write to us:

Kitsters (US correspondence address) 925 N La Brea Ave Ste 500 Airbox c/o Revurge Corporation Los Angeles, California 90038 United States

This is a correspondence address, not a returns address. Please do not send anything back to it - see 1.3.

Thank you for choosing Kitsters. We appreciate your business, and we would much rather fix something for you than lose you over it.

Last updated: 30 August 2026